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Employee Assistance Program

BYU provides an employee assistance program (EAP) through Carelon Behavioral Health. BYU employees and members of their household can contact Carelon Behavioral Health and be connected with a professional. This benefit can be an important source of help to employees and family members who are feeling stressed and overwhelmed and is available at no cost to the employee.

Employee Assistance Program introduction

Below is a brief outline of how this benefit works, some of the challenges the EAP can help you address, and how to get started. This benefit is available to both you and those in your household.

To get started, set up your profile by contacting 1-844-280-9629.

Learn more by visiting

An additional counseling option is available through the EAP Talkspace, a virtual platform that allows you to choose scheduled phone and video chats or text messaging. Download the Talkspace Therapy app today to get started! (When prompted enter Organization Name: DMBA. To learn more, follow this link.)

Situations EAP helps with

  • Planning for significant life events
  • Sorting through legal matters
  • Achieving professional goals 
  • Depression, anxiety, stress, grief, loss
  • Strengthening relationships through Marriage and Family Counseling
  • Addiction assessment and treatment recommendations
  • Balancing work and life situations

EAP Offerings

Please be aware: we are working with Carelon Behavioral Health to ensure that all professional mental health referrals are in-network providers.

Consultation Services

● Up to 6, one-hour counseling sessions
● One, 30-minute session with EAP lawyer
● One, 60-minute session with EAP financial consultant
● Unlimited text counseling (one week is considered one covered counseling session)

    Referral Services

    • Child and Elder Care
    • Legal Services
    • Counseling Services
    • Marriage and Family Counseling
    • Financial Services


    • Confidential... neither your employer nor DMBA is aware who uses this benefit
    • Staffed by licensed, professional counselors
    • Visits can be in person, phone, text, or video
    • Up to six sessions per situation per year per person
    • Clinical Assistance available 24/7/365